Frequently Asked Questions

Is YIM Forex Bureau licensed to operate in Ghana?

Yes. YIM Forex Bureau is a Bank of Ghana (BoG) licensed forex bureau and operates in full compliance with all applicable regulations.

What currencies do you exchange?

We exchange major foreign currencies such as USD, EUR, GBP, and other selected currencies, subject to availability.

Are the exchange rates on your website final?

The rates displayed on our website are indicative and may change based on market conditions. Final transaction rates are confirmed at the point of exchange.

Do I need identification to exchange currency?

Yes. Customers are required to present valid identification in line with Bank of Ghana regulations and anti-money laundering requirements.

Is there a minimum or maximum amount I can exchange?

Transaction limits may apply depending on the currency, amount, and regulatory requirements. Please contact us or visit our office for specific details.

How often do your exchange rates change?

Exchange rates may change throughout the day in response to market movements and currency availability.

Can I reserve a rate online or by phone?

Rates cannot be guaranteed without confirmation. We recommend contacting us directly to confirm availability and current rates before visiting.

How do I submit a complaint or inquiry?

You can reach us through our Contact Us page, phone number, or email. All inquiries and complaints are handled promptly and professionally.